PRODUCT SHIPPING DELAY
ONCE ORDER IS CONFIRMED, PRODUCTS ARE USUALLY SHIPPED WITHN THREE TO FIVE BUSINESS DAYS. THE MAXIMUM TIME FOR SHIPPING THE ORDER IS 7 (SEVEN) BUSINESS DAYS FROM ORDER CONFIRMATION.
FEES
HONG KONG
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SHIPPING METHOD |
SHIPPING FEE |
DELIVERY DELAY |
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<499 HK$ |
> 500 HK$ |
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S.F. EXPRESS |
$30 |
FREE |
3-5 WORKING DAYS |
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THESE DELAYS ARE APPLICABLE IF YOUR ORDER IS PLACED BEFORE 12PM, ARTICLE IS IN STOCK, AND PAYMENT IS MADE WITH A CREDIT CARD.
LATE PRODUCT DELIVERY
UPON DELIVERY
IN THE EVENT OF DELAY OF DELIVERY EXCEEDING 30 WORKING DAYS AFTER THE DATE OF MAXIMUM DELIVERY INDICATED AT THE TIME OF THE ORDER FOR THE DELIVERY OF THE PRODUCTS, THE CUSTOMER CAN CANCEL HIS ORDER THROUGH PANIER DE SENS CUSTOMER SERVICE WITHIN A MAXIMUM TIME OF 60 WORKING DAYS FROM THE DAY OVERTAKING THE DATE OF MAXIMUM DELIVERY INDICATED AT THE TIME OF THE ORDER FOR THE DELIVERY OF THE PRODUCTS, EXCEPT IF THIS DELAY OF DELIVERY IS CAUSED BY SOMETHING BEYOND OUR CONTROL. CANCELLATION OF THE ORDER CAN BE CARRIED OUT BY:
EMAIL TO THE FOLLOWING ADDRESS: info.hk@panierdessens.com
- A REGISTERED LETTER WITH ACKNOWLEDGMENT OF RECEIPT TO THE FOLLOWING ADDRESS:
PANIER DES SENS
Unit 916 NEW TECH PLAZA
34 TAI YAU STREET
SAN PO KONG KOWLOON
Tel: 2730 6996
MONDAY TO FRIDAY 9AM to 6PM
CUSTOMER MUST VERIFY PRODUCT UPON DELIVERY BEFORE SIGNING THE SERVICE PROVIDER IN CHARGE OF DELIVERY RECEIPT. HE MUST INDICATE ON THE DELIVERY SLIP AND IN HANDWRITING ACCOMPANIED BY HIS SIGNATURE ANY ANOMALY CONCERNING THE DELIVERY. THIS VERIFICATION IS CONSIDERED TO HAVE BEEN CARRIED OUT ONCE THE CUSTOMER, OR A PERSON AUTHORIZED BY HIM, HAS SIGNED THE RECEIPT. IF AT THE TIME OF DELIVERY, THE ORIGINAL PACKAGING IS DAMAGED, TORN OR OPENED, THE CUSTOMER MUST THEN CHECK THE CONDITION OF THE ITEMS. IF THEY ARE ANY DAMAGES, THE CUSTOMER MUST REFUSE THE PACKAGE AND NOTE A RESERVE ON THE DELIVERY SLIP (PACKAGE REFUSED BECAUSE OPENED OR DAMAGED).