General terms of sales
LUXE BRANDS INTERNATIONAL LIMITED IS A LIMITED LIABILITY COMPANY INCORPORATED AND EXISTING UNDER THE LAWS OF HONG KONG S.A.R. AND WITH COMPANY REGISTRATION NO: 38727371. THE WEBSITE HTTPS://HK.PANIERDESSENS.COM IS EDITED BY LUXE BRANDS INTERNATIONAL LIMITED.
PANIER DES SENS RETAIL SARL (FRENCH LIMITED LIABILITY COMPANY) REGISTERED WITH THE MARSEILLE TRADE AND COMPANIES REGISTER UNDER NUMBER 820 053 304 00045 AND WITH ITS HEAD OFFICE ESTABLISHED AT PARC ST-ANTOINE, BD JULES SÉBASTIANELLI – 13011 MARSEILLE, FRANCE, IS A FRENCH COSMETICS BRAND. FOR MORE INFORMATION YOU MAY CONTACT PANIER DES SENS VIA EMAIL (INFORMATION@PANIERDESSENS.COM) OR BY TELEPHONE NUMBER (+33 4.91.35.75.09).
LUXE BRANDS INTERNATIONAL ACTS AS AN AUTHORISED DISTRIBUTOR FOR PANIER DES SENS IN HONG KONG.
THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF APPLY UNCONDITIONALLY AND WITHOUT LIMITATION TO ANY ORDER CONCLUDE ON THE HTTPS://HK.PANIERDESSENS.COM WEBSITE. CONSEQUENTLY, BY PLACING AN ORDER FOR A PRODUCT PROPOSED FOR SALE ON THE WEBSITE IMPLIES THAT THE CUSTOMER FULLY ACCEPTS THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF WHICH THEY ACKNOWLEDGE THEY HAVE TAKEN NOTE OF PRIOR TO PLACING THEIR ORDER.
THE CUSTOMER DECLARES THEY HAVE THE LEGAL CAPACITY TO PLACE ORDERS, THAT IS TO SAY THEY ARE OF FULL LEGAL AGE AND ARE NOT UNDER PERMANENT OR TEMPORARY LEGAL GUARDIANSHIP.
LUXE BRANDS INTERNATIONAL RESERVES THE RIGHT TO ADAPT OR TO MODIFY THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF AT ANY TIME. IN THE EVENT OF MODIFICATION, THE GENERAL TERMS AND CONDITIONS OF SALE IN EFFECT AT THE DATE OF ORDER WILL APPLY.
PRODUCT PHOTOS PRESENTED ON THE WEBSITE ARE NOT CONTRACTUALLY-BINDING.
PRICES MAY BE MODIFIED AT ANY TIME. ANY CHANGE IN APPLICABLE GOVERNMENT RATES AND TAXES MAY BE DULY APPLIED TO THE PRODUCT PRICES.
IF A PRODUCT INCLUDED IN THE ORDER IS NOT AVAILABLE AT THE TIME OF ORDER PICKING, LUXE BRANDS INTERNATIONAL WILL AUTOMATICALLY SEND AN EMAIL TO THE CUSTOMER. IN THIS CASE, THE CUSTOMER MAY:
FOR PAYMENT BY CREDIT CARD (SECURE PAYMENT) LUXE BRANDS INTERNATIONAL ACCEPTS PAYMENT BY VISA, MASTERCARD AND AMERICAN EXPRESS.
TO INCREASE THE SECURITY OF YOUR BANK DATA, LUXE BRANDS INTERNATIONAL DOES NOT RETAIN IT. THIS IS WHY YOU HAVE TO TRANSMIT IT TO US EACH TIME YOU PLACE A NEW ORDER.
LUXE BRANDS INTERNATIONAL RESERVES THE RIGHT TO SUSPEND OR CANCEL ANY ORDER AND/OR DELIVERY IN THE EVENT OF NON-PAYMENT BY THE CUSTOMER, A PAYMENT INCIDENT AND/OR FRAUD IN THE USE OF THE WEBSITE OR MEANS OF PAYMENT SELECTED BY THE CUSTOMER.
ON RECEIPT OF THE SUPPORTING DOCUMENTS AND IN THE EVENT OF CONFIRMATION OF THE ORDER BY LUXE BRANDS INTERNATIONAL, THE TIME TAKEN BY THE CUSTOMER TO TRANSMIT THE DOCUMENTS REQUESTED WILL DELAY THE DELIVERY OF THE PRODUCT(S) ORDERED BY THE SAME NUMBER OF DAYS.
THIS TIMEFRAME IS TAKEN INTO ACCOUNT WHEN YOU PLACE YOUR ORDER BEFORE 12PM, FOR ITEMS IN STOCK SHIPPING COST WILL BE FREE OF CHARGE IF THE VALUE OF THE TOTAL ORDER AMOUNTS TO OVER HKD$500. A MINIMUM OF HKD$30 WILL BE CHARGED FOR THE SHIPPING COST SHOULD THE VALUE OF THE TOTAL ORDER BE LESS THAN HKD$500.
IN THE EVENT OF A DELAY IN DELIVERY EXCEEDING 30 BUSINESS DAYS AFTER THE MAXIMUM DELIVERY DATE SPECIFIED AT THE TIME OF THE ORDER FOR THE DELIVERY OF THE PRODUCTS, THE CUSTOMER HAS THE OPTION OF CANCELLING THEIR ORDER VIA PANIER DES SENS CUSTOMER SERVICE WITHIN A MAXIMUM PERIOD OF 60 (SIXTY) BUSINESS DAYS FROM THE DATE THE MAXIMUM DELIVERY DATE SPECIFIED AT THE TIME OF ORDER FOR THE DELIVERY OF THE PRODUCTS HAS BEEN OVERRUN, EXCEPT IF THIS DELAY IN DELIVERY IS DUE TO A CASE OF FORCE MAJEURE: THE ORDER MAY BE CANCELLED BY:
FOR ANY RETURN OR EXCHANGE, LUXE BRANDS INTERNATIONAL INVITES THE CUSTOMER TO ADDRESS THEIR REQUEST TO THE CUSTOMER SERVICE, (EMAIL: INFO.HK@PANIERDESSENS.COM) AT THE LATEST WITHIN 10 (TEN) DAYS OF DELIVERY, WHICH WILL INDICATE THE PROCEDURE TO FOLLOW AND ISSUE A RETURN SLIP TO BE FILLED IN.
RETURN BY EXERCISING RIGHT OF WITHDRAWAL RIGHT OF WITHDRAWAL IS APPLICABLE TO NON-PROFESSIONAL NATURAL PERSONS.
THE CUSTOMER MAY CHANGE THEIR MIND AND CANCEL THEIR ORDER FOR ANY REASON WITHIN 10 (TEN) DAYS OF RECEIPT OF THE PRODUCTS BY SENDING THE FOLLOWING STANDARD WITHDRAWAL FORM TO LUXE BRANDS INTERNATIONAL VIA EMAIL TO INFO.HK@PANIERDESSENS.COM:
"FOR THE ATTENTION OF LUXE BRANDS INTERNATIONAL, I/WE (*) HEREBY INFORM YOU (*) OF MY/OUR (*) WITHDRAWAL FROM THE CONTRACT FOR THE SALE OF GOODS (*)/PROVISION OF SERVICES (*) BELOW:
ORDERED ON (*)/RECEIVED ON (*):
CONSUMER(S)' NAME(S):
CONSUMER(S)' ADDRESS(ES):
CONSUMER(S)' SIGNATURE (ONLY IF THE FORM HEREOF IS SENT ON PAPER MEDIA):
DATE:
(*) DELETE AS APPROPRIATE."
IF THE CUSTOMER CHOOSES TO CANCEL THEIR ORDER, THEY HAVE A PERIOD OF 10 (TEN) DAYS FROM THE DATE THEY NOTIFY LUXE BRANDS INTERNATIONAL OF THE EXERCISE OF THEIR RIGHT OF WITHDRAWAL TO RETURN TO LUXE BRANDS INTERNATIONAL, AT THEIR OWN EXPENSE, THE PRODUCTS SUBJECT TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL AS WELL AS ANY PROMOTIONAL GIFTS LINKED TO THESE PRODUCTS (INSOFAR AS THE CONDITIONS FOR GRANTING THESE GIFTS ARE NO LONGER MET GIVEN THE WITHDRAWAL) IN PERFECT CONDITION. LUXE BRANDS INTERNATIONAL WILL NOT REIMBURSE RETURN SHIPPING COSTS AND, FAILING RETURN, RESERVES THE RIGHT TO INVOICE THE COSTS INCURRED IN RECOVERING THE SAID PRODUCTS.
REIMBURSEMENT OF THE SUMS PAID BY THE CUSTOMER, WITH THE EXCEPTION OF THE RETURN SHIPPING COSTS, WILL BE MADE WITHIN 30 (THIRTY) DAYS OF THE DATE ON WHICH THE RIGHT OF WITHDRAWAL WAS EXERCISED, USING THE SAME MEANS OF PAYMENT AS USED FOR THE ORDER.
IN THE EVENT OF DIFFICULTY OR INCIDENT, LUXE BRANDS INTERNATIONAL INVITES THE CUSTOMER TO CONTACT ITS CUSTOMER SERVICE DIRECTLY.
CUSTOMER SERVICE & CONTACT DETAILS · BY EMAIL: INFO.HK@PANIERDESSENS.COM
THE SELLER WILL REIMBURSE OR REPLACE THE PRODUCTS UNDER GUARANTEE WHICH ARE FOUND TO BE NON-COMPLIANT OR DEFECTIVE.
SHIPPING COSTS WILL BE AT THE COST OF THE CUSTOMER.
REIMBURSEMENTS OR REPLACEMENTS OF THE PRODUCTS DEEMED NON-COMPLIANT OR DEFECTIVE WILL BE MADE AS SOON AS POSSIBLE AND AT THE LATEST WITHIN 30 (THIRTY) DAYS FROM THE DATE THE SELLER ACKNOWLEDGES THE NON-COMPLIANCE OR HIDDEN DEFECT. THIS REIMBURSEMENT MAY BE MADE BY BANK TRANSFER OR BY BANK CHEQUE.
THE SELLER CANNOT BE HELD LIABLE IN THE FOLLOWING CASES:
THE SELLER'S GUARANTEE IS IN ANY CASE LIMITED TO THE REPLACEMENT OR REIMBURSEMENT OF NON-COMPLIANT PRODUCTS OR PRODUCTS WITH DEFECTS.
TO IMPROVE THE PERFORMANCE OF THE SITE AND THE USE YOU MAKE OF IT, LUXE BRANDS INTERNATIONAL AND ITS AUTHORIZED SERVICE PROVIDERS MAY USE AUDIENCE MEASUREMENT AND BROWSING TRACKING TOOLS (SUCH AS COOKIES, MARKERS ("TAGS"), ETC.). THESE TOOLS DO NOT ALLOW YOU TO BE IDENTIFIED BY NAME BUT RECORD DATA RELATING TO YOUR BROWSING AND CAN BE USED IN PARTICULAR AS PART OF A SPECIAL COMMERCIAL OFFER PROGRAMME.
WE INFORM YOU THAT YOU CAN OPPOSE THE STORAGE AND/OR USE OF THESE TOOLS BY CHANGING YOUR BROWSER SETTINGS TO THIS EFFECT.
WITHOUT OPPOSITION FROM THE CUSTOMER, LUXE BRANDS INTERNATIONAL MAY BE LED TO COMMUNICATE THIS DATA AT OPPORTUNE MOMENTS TO RIGOROUSLY SELECTED BUSINESS PARTNERS.
ACCESS TO THE WEBSITE HEREOF DOES NOT GRANT YOU ANY RIGHT TO THE INTELLECTUAL PROPERTY RIGHTS RELATING TO THE SITE, WHICH REMAINS THE EXCLUSIVE PROPERTY OF PANIER DES SENS RETAIL SARL. THE GENERAL STRUCTURE OF THE SITE, AS WELL AS THE ELEMENTS ACCESSIBLE ON THE SITE, IN PARTICULAR IN THE FORM OF TEXTS, PHOTOS, IMAGES WHETHER ANIMATED OR NOT, ICONS, MAPS, SOUNDS, VIDEOS, SOFTWARE, DATABASE, DATA AND ALL OTHER ELEMENTS COMPOSING THE SITE ARE THE EXCLUSIVE PROPERTY OF PANIER DES SENS RETAIL SARL.
YOU MAY NOT, UNDER ANY CIRCUMSTANCES, REPRODUCE, REPRESENT, MODIFY, TRANSMIT, PUBLISH, ADAPT, ON ANY MEDIUM WHATSOEVER, BY ANY MEANS WHATSOEVER, OR USE IN ANY WAY WHATSOEVER, ALL OR PART OF THE SITE WITHOUT THE PRIOR WRITTEN PERMISSION OF PANIER DES SENS RETAIL SARL. YOU ARE INFORMED THAT THIS PROSCRIPTION APPLIES IN PARTICULAR, BUT NOT EXCLUSIVELY, TO PRACTICES SUCH AS SCRAPPING OR THE USE OF ROBOTS FOR THE PURPOSE OF EXTRACTING OR REPRODUCING ANY ELEMENT OF THE SITE, INCLUDING THE PRODUCT OFFERS PRESENTED THEREIN, IN PARTICULAR FOR COMMERCIAL PURPOSES.
YOU ARE NOT PERMITTED TO FRAME OR USE FRAMING TECHNIQUES TO ENCLOSE ANY PANIER DES SENS RETAIL SARL TRADEMARK, LOGO OR OTHER DATA (INCLUDING IMAGES, TEXTS, PAGE LAYOUT OR FORM) WITHOUT ITS PRIOR EXPRESS WRITTEN CONSENT. YOU ARE NOT PERMITTED TO USE META TAGS OR ANY OTHER "HIDDEN TEXT" USING THE PANIER DES SENS RETAIL SARL NAME OR ITS TRADEMARKS WITHOUT THE PRIOR EXPRESS WRITTEN CONSENT OF PANIER DES SENS RETAIL SARL.
ANY USE OF ALL OR PART OF THE SITE WHICH HAS NOT BEEN PRIORLY AUTHORIZED BY PANIER DES SENS RETAIL SARL OR LUXE BRANDS INTERNATIONAL FOR ANY REASON WHATSOEVER MAY LEAD TO APPROPRIATE ACTION BEING TAKEN, IN PARTICULAR INFRINGEMENT PROCEEDINGS.
THE INSERTION OF HYPERTEXT LINKS TO ANY PART OF THE SITE IS PROHIBITED WITHOUT THE PRIOR WRITTEN PERMISSION OF LUXE BRANDS INTERNATIONAL.
LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR ANY DAMAGE WHICH MAY RESULT FROM PURCHASING THE PRODUCT.
LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR ANY LOSS OF DOCUMENTS, DATA OR FILES RELATED TO THE USE OF ITS SITE.
IN THE EVENT OF PROFESSIONAL PURCHASES, LUXE BRANDS INTERNATIONAL WILL NOT INCUR ANY LIABILITY FOR ANY INDIRECT DAMAGES SUCH AS OPERATING LOSS, PROFIT LOSS, LOSS OF OPPORTUNITY, DAMAGE OR COSTS.
THE PUBLISHING DIRECTOR MAY INCLUDE LINKS TO OTHER WEBSITES OR OTHER INTERNET SOURCES. NOTWITHSTANDING, AS THE PUBLISHING DIRECTOR IS NOT THE EDITOR OF THESE SITES, THEY CANNOT CHECK THE CONTENT. CONSEQUENTLY, THE PUBLISHING DIRECTOR CAN IN NO WAY BE HELD LIABLE FOR THE CONTENT OF THE SITES THUS ACCESSIBLE, OR FOR ANY COLLECTION AND TRANSMISSION OF PERSONAL DATA, USE OF COOKIES OR ANY OTHER PROCESS FOR SIMILAR PURPOSES, PERFORMED BY THESE SITES.
LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT DAMAGE RESULTING OR CONSEQUENTIAL TO THE DISSEMINATION OF A VIRUS BY A THIRD PARTY VIA THE HTTPS://HK.PANIERDESSENS.COM WEBSITE AND LIKELY TO INFECT THE COMPUTER SYSTEM OR THE COMPUTER CONFIGURATION OF A COMPUTER FOLLOWING CONNECTION TO THIS SITE, USE OF THIS SITE, BROWSING ON THIS SITE, DOWNLOADING ALL OR PART OF THE CONTENT FROM THE SITE.
ANY DISPUTE RELATING TO THE INTERPRETATION AND PERFORMANCE OF THESE GENERAL TERMS AND CONDITIONS OF SALE IS SUBJECT TO THE LAWS OF HONG KONG S.A.R.
IN THE ABSENCE OF AMICABLE SETTLEMENT, THE DISPUTE WILL BE BROUGHT BEFORE THE COMPETENT COURTS AND, IF THE LAW PERMITS, BEFORE THE COURTS OF THE JURISDICTION OF HONG KONG S.A.R.
PANIER DES SENS RETAIL SARL (FRENCH LIMITED LIABILITY COMPANY) REGISTERED WITH THE MARSEILLE TRADE AND COMPANIES REGISTER UNDER NUMBER 820 053 304 00045 AND WITH ITS HEAD OFFICE ESTABLISHED AT PARC ST-ANTOINE, BD JULES SÉBASTIANELLI – 13011 MARSEILLE, FRANCE, IS A FRENCH COSMETICS BRAND. FOR MORE INFORMATION YOU MAY CONTACT PANIER DES SENS VIA EMAIL (INFORMATION@PANIERDESSENS.COM) OR BY TELEPHONE NUMBER (+33 4.91.35.75.09).
LUXE BRANDS INTERNATIONAL ACTS AS AN AUTHORISED DISTRIBUTOR FOR PANIER DES SENS IN HONG KONG.
THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF APPLY UNCONDITIONALLY AND WITHOUT LIMITATION TO ANY ORDER CONCLUDE ON THE HTTPS://HK.PANIERDESSENS.COM WEBSITE. CONSEQUENTLY, BY PLACING AN ORDER FOR A PRODUCT PROPOSED FOR SALE ON THE WEBSITE IMPLIES THAT THE CUSTOMER FULLY ACCEPTS THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF WHICH THEY ACKNOWLEDGE THEY HAVE TAKEN NOTE OF PRIOR TO PLACING THEIR ORDER.
THE CUSTOMER DECLARES THEY HAVE THE LEGAL CAPACITY TO PLACE ORDERS, THAT IS TO SAY THEY ARE OF FULL LEGAL AGE AND ARE NOT UNDER PERMANENT OR TEMPORARY LEGAL GUARDIANSHIP.
LUXE BRANDS INTERNATIONAL RESERVES THE RIGHT TO ADAPT OR TO MODIFY THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF AT ANY TIME. IN THE EVENT OF MODIFICATION, THE GENERAL TERMS AND CONDITIONS OF SALE IN EFFECT AT THE DATE OF ORDER WILL APPLY.
PRODUCTS
THE PRODUCTS PROPOSED FOR SALE ARE ON THE PRESENT WEBSITE AT THE ADDRESS HTTPS://HK.PANIERDESSENS.COM . SUBJECT TO THE AVAILABILITY OF THE PRODUCTS PROPOSED FOR SALE, LUXE BRANDS INTERNATIONAL RESERVES THE RIGHT TO MODIFY ITS COLLECTION AT ANY TIME AND TO CHANGE THE PRODUCT LIST AND PRODUCT RANGES.PRODUCT PHOTOS PRESENTED ON THE WEBSITE ARE NOT CONTRACTUALLY-BINDING.
PRICING
THE SELLING PRICE OF THE PRODUCTS SPECIFIED IN HONG KONG DOLLARS IS THE PRICE IN EFFECT AT THE TIME THE ORDER IS PLACED. THESE PRICES DO NOT INCLUDE SHIPPING COSTS WHICH MAY BE INVOICED IN ADDITION TO THE PRICE OF THE PRODUCTS PURCHASED PURSUANT TO THE TERMS AND CONDITIONS SPECIFIED HEREINAFTER AND AS MENTIONED TO THE CUSTOMER PRIOR TO CONFIRMING THE ORDER.PRICES MAY BE MODIFIED AT ANY TIME. ANY CHANGE IN APPLICABLE GOVERNMENT RATES AND TAXES MAY BE DULY APPLIED TO THE PRODUCT PRICES.
PRODUCT AVAILABILITY
WE MAKE EVERY EFFORT TO ENSURE PRODUCT AVAILABILITY. INFORMATION ON PRODUCT AVAILABILITY IS PROVIDED TO THE CUSTOMER AT THE TIME OF ORDER.IF A PRODUCT INCLUDED IN THE ORDER IS NOT AVAILABLE AT THE TIME OF ORDER PICKING, LUXE BRANDS INTERNATIONAL WILL AUTOMATICALLY SEND AN EMAIL TO THE CUSTOMER. IN THIS CASE, THE CUSTOMER MAY:
- WAIT (EXCEPT WHEN THE PRODUCT IS ON SALE AT A REDUCED PRICE, A PRODUCT WHICH IS PERMANENTLY OUT OF STOCK OR A LIMITED EDITION PRODUCT);
- REPLACE THE UNAVAILABLE PRODUCT BY A PRODUCT OF THE SAME PRICE (EXCEPT IN THE CASE OF A PRODUCT OFFERED FREE OF CHARGE); [RETURN SHIPPING COSTS AFTER A CUSTOMER HAS EXERCISED THEIR RIGHT OF WITHDRAWAL ARE, IN THIS CASE ONLY, PAYABLE BY LUXE BRANDS INTERNATIONAL ];
- RECEIVE THE REST OF THEIR ORDER WITHOUT THE UNAVAILABLE PRODUCT, THE AMOUNT WILL THEREFORE BE DEDUCTED FROM THE ORDER TOTAL AND THE CUSTOMER WILL NOT BE INVOICED (EXCEPT IN THE CASE OF A PRODUCT OFFERED FREE OF CHARGE).
TO ORDER VIA THE WEBSITE
- PAYMENT MAY BE MADE BY CREDIT CARD, BY PAYPAL, APPLE PAY
- THE CUSTOMER MAY CHECK THE DETAILS OF THEIR CURRENT ORDER AND CORRECT ANY ERRORS IF NECESSARY.
- WHEN THE CUSTOMER CONFIRMS THEIR ORDER, THEY ACKNOWLEDGE THEY HAVE FULLY TAKEN NOTE OF THE GENERAL TERMS AND CONDITIONS OF SALE PRIOR TO CONFIRMING THE ORDER AND EXPLICITLY DECLARE THEY ACCEPT THEM WHEN THEY CHECK THE BOX “I HAVE READ AND ACCEPT THE GENERAL TERMS AND CONDITIONS OF SALE”.
- THE SALE WILL BE CONSIDERED AS FINAL WHEN THE CUSTOMER CONFIRMS THE ORDER, WITHOUT PREJUDICE TO THE CUSTOMER BEING ABLE TO EXERCISE THEIR RIGHT OF WITHDRAWAL. THIS ORDER WILL BE CONFIRMED BY LUXE BRANDS INTERNATIONAL VIA AN EMAIL SENT TO THE CUSTOMER.
- A SECOND EMAIL WILL BE SENT TO THE CUSTOMER ONCE THE ORDER HAS BEEN SHIPPED. LUXE BRANDS INTERNATIONAL ADVISES THE CUSTOMER TO KEEP THESE TWO EMAILS PRINTED ON A PAPER MEDIUM OR SAVED IN A COMPUTERIZED VERSION. THE CUSTOMER IS INFORMED THAT THE TWO EMAILS WILL BE SENT TO THE EMAIL ADDRESS THEY ENTERED WHEN CREATING THEIR CUSTOMER ACCOUNT/LOGGING IN PRIOR TO PLACING THE ORDER. AS SUCH, IN THE EVENT THAT THE EMAIL ADDRESS CONCERNED HAS BEEN INCORRECTLY ENTERED BY THE CUSTOMER OR THEY DID NOT RECEIVE THE ORDER CONFIRMATION EMAIL, LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE.
- LUXE BRANDS INTERNATIONAL WILL BE ENTITLED TO COLLECT THE ENTIRE AMOUNT OF THE ORDER AS SOON AS THE EMAIL INFORMING THE CUSTOMER THAT THE ORDER HAS BEEN SHIPPED HAS BEEN SENT. IN THE EVENT THAT DELIVERIES ARE SPLIT, ONLY THE PRODUCTS SHIPPED WILL BE DEBITED.
PAYMENT
BY CONFIRMING THEIR ORDER, THE CUSTOMER IS UNDER THE OBLIGATION TO PAY THE PRICE SPECIFIED FOR THE PURCHASE OF PRODUCTS ON THE WEBSITE HTTPS://HK.PANIERDESSENS.COMFOR PAYMENT BY CREDIT CARD (SECURE PAYMENT) LUXE BRANDS INTERNATIONAL ACCEPTS PAYMENT BY VISA, MASTERCARD AND AMERICAN EXPRESS.
DATA AND PAYMENT SECURITY
PAYMENTS ON THIS WEBSITE ARE MADE BY BANK CARD USING A SECURE PAYMENT SYSTEM. THIS WEBSITE SECURES YOUR CONFIDENTIAL DATA VIA A VERISIGN SSL CERTIFICATE. THE DATA EXCHANGED IS AS SUCH ENCRYPTED WITH SSL (SECURE SOCKET LAYER) BEFORE BEING TRANSMITTED. AS THIS DATA IS ILLEGIBLE, NO-ONE CAN USE IT WITHOUT YOUR KNOWLEDGE.TO INCREASE THE SECURITY OF YOUR BANK DATA, LUXE BRANDS INTERNATIONAL DOES NOT RETAIN IT. THIS IS WHY YOU HAVE TO TRANSMIT IT TO US EACH TIME YOU PLACE A NEW ORDER.
LUXE BRANDS INTERNATIONAL RESERVES THE RIGHT TO SUSPEND OR CANCEL ANY ORDER AND/OR DELIVERY IN THE EVENT OF NON-PAYMENT BY THE CUSTOMER, A PAYMENT INCIDENT AND/OR FRAUD IN THE USE OF THE WEBSITE OR MEANS OF PAYMENT SELECTED BY THE CUSTOMER.
TRANSACTION CHECK
AS PART OF ITS ORDER CHECKING SERVICE, LUXE BRANDS INTERNATIONAL MAY CONTACT THE CUSTOMER BY ANY MEANS, IN ORDER TO VALIDATE A TRANSACTION AND MAY, IF REQUIRED, ASK FOR ANY SUPPORTING DOCUMENTS DEEMED USEFUL (RELATING TO IDENTITY, AND/OR PLACE OF RESIDENCE AND/OR THE MEANS OF PAYMENT USED). THE CUSTOMER MUST PROVIDE THE SUPPORTING DOCUMENTS REQUESTED WITHIN 15 (FIFTEEN) BUSINESS DAYS OF RECEIPT OF THE REQUEST FROM LUXE BRANDS INTERNATIONAL. THE CUSTOMER IS INFORMED THAT THE DELAY, FAILURE OR REFUSAL TO TRANSMIT THE SUPPORTING DOCUMENTS REQUESTED WILL RESULT IN THE CANCELLATION OF THE ORDER BY LUXE BRANDS INTERNATIONAL.ON RECEIPT OF THE SUPPORTING DOCUMENTS AND IN THE EVENT OF CONFIRMATION OF THE ORDER BY LUXE BRANDS INTERNATIONAL, THE TIME TAKEN BY THE CUSTOMER TO TRANSMIT THE DOCUMENTS REQUESTED WILL DELAY THE DELIVERY OF THE PRODUCT(S) ORDERED BY THE SAME NUMBER OF DAYS.
DELIVERY TIME
THE MAXIMUM TIME FOR SHIPPING THE ORDER IS 7 (SEVEN) BUSINESS DAYS FROM ORDER CONFIRMATION.THIS TIMEFRAME IS TAKEN INTO ACCOUNT WHEN YOU PLACE YOUR ORDER BEFORE 12PM, FOR ITEMS IN STOCK SHIPPING COST WILL BE FREE OF CHARGE IF THE VALUE OF THE TOTAL ORDER AMOUNTS TO OVER HKD$500. A MINIMUM OF HKD$30 WILL BE CHARGED FOR THE SHIPPING COST SHOULD THE VALUE OF THE TOTAL ORDER BE LESS THAN HKD$500.
IN THE EVENT OF A DELAY IN DELIVERY EXCEEDING 30 BUSINESS DAYS AFTER THE MAXIMUM DELIVERY DATE SPECIFIED AT THE TIME OF THE ORDER FOR THE DELIVERY OF THE PRODUCTS, THE CUSTOMER HAS THE OPTION OF CANCELLING THEIR ORDER VIA PANIER DES SENS CUSTOMER SERVICE WITHIN A MAXIMUM PERIOD OF 60 (SIXTY) BUSINESS DAYS FROM THE DATE THE MAXIMUM DELIVERY DATE SPECIFIED AT THE TIME OF ORDER FOR THE DELIVERY OF THE PRODUCTS HAS BEEN OVERRUN, EXCEPT IF THIS DELAY IN DELIVERY IS DUE TO A CASE OF FORCE MAJEURE: THE ORDER MAY BE CANCELLED BY:
- EMAIL TO THE FOLLOWING ADDRESS: INFO.HK@PANIERDESSENS.COM
THE CUSTOMER MUST CHECK THE COMPLIANCE OF THE GOODS DELIVERED AT THE TIME OF DELIVERY AND BEFORE SIGNING THE RECEIPT FROM THE SERVICE PROVIDER MAKING THE DELIVERY. THEY MUST SPECIFY ANY DELIVERY IRREGULARITY ON THE DELIVERY SLIP IN THE FORM OF HANDWRITTEN RESERVATIONS ACCOMPANIED BY THEIR SIGNATURE.THIS CHECK IS DEEMED AS COMPLETED ONCE THE CUSTOMER, OR A PERSON AUTHORIZED BY THEM, HAS SIGNED THE RECEIPT. IF THE ORIGINAL PACKAGING IS DAMAGED, TORN OR OPEN WHEN THE PACKAGE IS DELIVERED, THE CUSTOMER MUST CHECK THE CONDITION OF THE ITEMS. IF ANY ITEM HAS BEEN DAMAGED, THE CUSTOMER MUST CATEGORICALLY REFUSE THE PACKAGE AND WRITE A RESERVATION ON THE DELIVERY SLIP (PACKAGE REFUSED BECAUSE OPEN OR DAMAGED).
RETURNS AND EXCHANGES
LUXE BRANDS INTERNATIONAL RESERVES OWNERSHIP OF THE PRODUCTS DELIVERED UNTIL FULL PAYMENT OF THE ORDER.FOR ANY RETURN OR EXCHANGE, LUXE BRANDS INTERNATIONAL INVITES THE CUSTOMER TO ADDRESS THEIR REQUEST TO THE CUSTOMER SERVICE, (EMAIL: INFO.HK@PANIERDESSENS.COM) AT THE LATEST WITHIN 10 (TEN) DAYS OF DELIVERY, WHICH WILL INDICATE THE PROCEDURE TO FOLLOW AND ISSUE A RETURN SLIP TO BE FILLED IN.
RETURN BY EXERCISING RIGHT OF WITHDRAWAL RIGHT OF WITHDRAWAL IS APPLICABLE TO NON-PROFESSIONAL NATURAL PERSONS.
THE CUSTOMER MAY CHANGE THEIR MIND AND CANCEL THEIR ORDER FOR ANY REASON WITHIN 10 (TEN) DAYS OF RECEIPT OF THE PRODUCTS BY SENDING THE FOLLOWING STANDARD WITHDRAWAL FORM TO LUXE BRANDS INTERNATIONAL VIA EMAIL TO INFO.HK@PANIERDESSENS.COM:
"FOR THE ATTENTION OF LUXE BRANDS INTERNATIONAL, I/WE (*) HEREBY INFORM YOU (*) OF MY/OUR (*) WITHDRAWAL FROM THE CONTRACT FOR THE SALE OF GOODS (*)/PROVISION OF SERVICES (*) BELOW:
ORDERED ON (*)/RECEIVED ON (*):
CONSUMER(S)' NAME(S):
CONSUMER(S)' ADDRESS(ES):
CONSUMER(S)' SIGNATURE (ONLY IF THE FORM HEREOF IS SENT ON PAPER MEDIA):
DATE:
(*) DELETE AS APPROPRIATE."
IF THE CUSTOMER CHOOSES TO CANCEL THEIR ORDER, THEY HAVE A PERIOD OF 10 (TEN) DAYS FROM THE DATE THEY NOTIFY LUXE BRANDS INTERNATIONAL OF THE EXERCISE OF THEIR RIGHT OF WITHDRAWAL TO RETURN TO LUXE BRANDS INTERNATIONAL, AT THEIR OWN EXPENSE, THE PRODUCTS SUBJECT TO THE EXERCISE OF THE RIGHT OF WITHDRAWAL AS WELL AS ANY PROMOTIONAL GIFTS LINKED TO THESE PRODUCTS (INSOFAR AS THE CONDITIONS FOR GRANTING THESE GIFTS ARE NO LONGER MET GIVEN THE WITHDRAWAL) IN PERFECT CONDITION. LUXE BRANDS INTERNATIONAL WILL NOT REIMBURSE RETURN SHIPPING COSTS AND, FAILING RETURN, RESERVES THE RIGHT TO INVOICE THE COSTS INCURRED IN RECOVERING THE SAID PRODUCTS.
REIMBURSEMENT OF THE SUMS PAID BY THE CUSTOMER, WITH THE EXCEPTION OF THE RETURN SHIPPING COSTS, WILL BE MADE WITHIN 30 (THIRTY) DAYS OF THE DATE ON WHICH THE RIGHT OF WITHDRAWAL WAS EXERCISED, USING THE SAME MEANS OF PAYMENT AS USED FOR THE ORDER.
IN THE EVENT OF DIFFICULTY OR INCIDENT, LUXE BRANDS INTERNATIONAL INVITES THE CUSTOMER TO CONTACT ITS CUSTOMER SERVICE DIRECTLY.
RETURNS FOR OTHER REASONS
ANY PRODUCT RETURN WHICH IS NOT RELATED TO EXERCISING A GUARANTEE OR THE RIGHT OF WITHDRAWAL, IN PARTICULAR IN THE EVENT OF PRODUCT DEFECT, MUST BE SUBJECT TO FORMAL AGREEMENT BETWEEN THE CUSTOMER AND LUXE BRANDS INTERNATIONAL. IT WILL LEAD, IF APPLICABLE, TO THE CREATION OF A CREDIT NOTE FOR THE BENEFIT OF THE CUSTOMER. RETURN SHIPPING COSTS WILL BE PAYABLE BY THE CUSTOMER.RETURN PROCEDURE
PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING, ALONG WITH THE PROMOTIONAL GIFTS SENT IN THE ORDER, IF ANY, WITHOUT HAVING BEEN USED, ACCOMPANIED BY THE DULY COMPLETED RETURN SLIP.- REQUEST A RETURN SLIP FROM THE CUSTOMER SERVICE
- COMPLETE THE RETURN SLIP
- ATTACH THE RETURN SLIP TO YOUR PACKAGE
- SEND YOUR PACKAGE TO THE FOLLOWING ADDRESS:
CUSTOMER SERVICE & CONTACT DETAILS · BY EMAIL: INFO.HK@PANIERDESSENS.COM
TRANSFER OF RISK
THE CUSTOMER WILL BEAR THE RISKS RELATED TO THE GOODS UPON RECEIPT THEREOF. ALSO ANY LOSS AND/OR DAMAGE TO THE DELIVERED GOODS OCCURRING AFTER DELIVERY OF THE SAID GOODS WILL BE PAYABLE BY THE CUSTOMER.PRODUCT GUARANTEES
SELLER LIABILITY - GUARANTEES
THE PRODUCTS PROVIDED BY THE SELLER BENEFIT FROM:
- THE GUARANTEE OF CONFORMITY FOR DEFECTIVE OR DAMAGED PRODUCTS OR PRODUCTS WHICH DO NOT CORRESPOND TO THE ORDER;
- THE GUARANTEE AGAINST HIDDEN DEFECTS IN THE EVENT OF A HIDDEN DEFECT EXISTING AT THE TIME OF PURCHASE AND RENDERING THE PRODUCT UNFIT FOR ITS INTENDED USE.
- THE CORRESPONDING GUARANTEE GIVEN BY THE MANUFACTURER PROVISIONS RELATING TO GUARANTEES.
PROVISIONS RELATING TO GUARANTEES:
IN ORDER TO ASSERT THEIR RIGHTS, THE CUSTOMER MUST INFORM THE SELLER, IN WRITING (EMAIL OR POSTAL MAIL), OF THE NON-COMPLIANCE OF THE PRODUCTS OR THE EXISTENCE OF HIDDEN DEFECTS AS SOON AS THEY ARE DISCOVERED. BUT IN NO EVENT BE ASSERTED AFTER THE LAPSE OF SIX MONTHS FROM DATE OF RECEIPT OF THE PRODUCTS.THE SELLER WILL REIMBURSE OR REPLACE THE PRODUCTS UNDER GUARANTEE WHICH ARE FOUND TO BE NON-COMPLIANT OR DEFECTIVE.
SHIPPING COSTS WILL BE AT THE COST OF THE CUSTOMER.
REIMBURSEMENTS OR REPLACEMENTS OF THE PRODUCTS DEEMED NON-COMPLIANT OR DEFECTIVE WILL BE MADE AS SOON AS POSSIBLE AND AT THE LATEST WITHIN 30 (THIRTY) DAYS FROM THE DATE THE SELLER ACKNOWLEDGES THE NON-COMPLIANCE OR HIDDEN DEFECT. THIS REIMBURSEMENT MAY BE MADE BY BANK TRANSFER OR BY BANK CHEQUE.
THE SELLER CANNOT BE HELD LIABLE IN THE FOLLOWING CASES:
- NON-COMPLIANCE WITH THE LEGISLATION OF THE COUNTRY IN WHICH THE PRODUCTS ARE DELIVERED, WHICH THE CUSTOMER IS RESPONSIBLE FOR CHECKING,
- IN THE EVENT OF MISUSE; USE FOR PROFESSIONAL PURPOSES, NEGLIGENCE OR LACK OF MAINTENANCE ON THE PART OF THE CUSTOMER, SUCH AS IN THE EVENT OF NORMAL WEAR AND TEAR OF THE PRODUCT, ACCIDENT OR FORCE MAJEURE,
- PHOTOS AND ILLUSTRATIONS PRESENTED ON THE SITE ARE NOT CONTRACTUALLY-BINDING AND THE SELLER CANNOT BE HELD LIABLE.
THE SELLER'S GUARANTEE IS IN ANY CASE LIMITED TO THE REPLACEMENT OR REIMBURSEMENT OF NON-COMPLIANT PRODUCTS OR PRODUCTS WITH DEFECTS.
PRIVACY AND PERSONAL DATA PROTECTION
LUXE BRANDS INTERNATIONAL COLLECTS AND PROCESSES PERSONAL DATA CONCERNING THE CUSTOMER AND THE RECIPIENT OF THE ORDER (EXCEPT CREDIT CARD NUMBER) IN COMPUTERIZED FORM FOR THE SOLE PURPOSE OF ORDER MANAGEMENT. THE CUSTOMER BENEFITS FROM A RIGHT TO ACCESS, RECTIFY AND OPPOSE THEIR PERSONAL DATA WHICH MAY BE EXERCISED BY EMAIL SENT TO THE FOLLOWING ADDRESS:INFO.HK@PANIERDESSENS.COM.TO IMPROVE THE PERFORMANCE OF THE SITE AND THE USE YOU MAKE OF IT, LUXE BRANDS INTERNATIONAL AND ITS AUTHORIZED SERVICE PROVIDERS MAY USE AUDIENCE MEASUREMENT AND BROWSING TRACKING TOOLS (SUCH AS COOKIES, MARKERS ("TAGS"), ETC.). THESE TOOLS DO NOT ALLOW YOU TO BE IDENTIFIED BY NAME BUT RECORD DATA RELATING TO YOUR BROWSING AND CAN BE USED IN PARTICULAR AS PART OF A SPECIAL COMMERCIAL OFFER PROGRAMME.
WE INFORM YOU THAT YOU CAN OPPOSE THE STORAGE AND/OR USE OF THESE TOOLS BY CHANGING YOUR BROWSER SETTINGS TO THIS EFFECT.
WITHOUT OPPOSITION FROM THE CUSTOMER, LUXE BRANDS INTERNATIONAL MAY BE LED TO COMMUNICATE THIS DATA AT OPPORTUNE MOMENTS TO RIGOROUSLY SELECTED BUSINESS PARTNERS.
INTELLECTUAL PROPERTY
PANIER DES SENS SARL IS THE HOLDER OF ALL INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS RELATING TO THE PANIER DES SENS WEBSITE AND BRAND OR HOLDS THE RIGHTS OF USE RELATING THERETO.ACCESS TO THE WEBSITE HEREOF DOES NOT GRANT YOU ANY RIGHT TO THE INTELLECTUAL PROPERTY RIGHTS RELATING TO THE SITE, WHICH REMAINS THE EXCLUSIVE PROPERTY OF PANIER DES SENS RETAIL SARL. THE GENERAL STRUCTURE OF THE SITE, AS WELL AS THE ELEMENTS ACCESSIBLE ON THE SITE, IN PARTICULAR IN THE FORM OF TEXTS, PHOTOS, IMAGES WHETHER ANIMATED OR NOT, ICONS, MAPS, SOUNDS, VIDEOS, SOFTWARE, DATABASE, DATA AND ALL OTHER ELEMENTS COMPOSING THE SITE ARE THE EXCLUSIVE PROPERTY OF PANIER DES SENS RETAIL SARL.
YOU MAY NOT, UNDER ANY CIRCUMSTANCES, REPRODUCE, REPRESENT, MODIFY, TRANSMIT, PUBLISH, ADAPT, ON ANY MEDIUM WHATSOEVER, BY ANY MEANS WHATSOEVER, OR USE IN ANY WAY WHATSOEVER, ALL OR PART OF THE SITE WITHOUT THE PRIOR WRITTEN PERMISSION OF PANIER DES SENS RETAIL SARL. YOU ARE INFORMED THAT THIS PROSCRIPTION APPLIES IN PARTICULAR, BUT NOT EXCLUSIVELY, TO PRACTICES SUCH AS SCRAPPING OR THE USE OF ROBOTS FOR THE PURPOSE OF EXTRACTING OR REPRODUCING ANY ELEMENT OF THE SITE, INCLUDING THE PRODUCT OFFERS PRESENTED THEREIN, IN PARTICULAR FOR COMMERCIAL PURPOSES.
YOU ARE NOT PERMITTED TO FRAME OR USE FRAMING TECHNIQUES TO ENCLOSE ANY PANIER DES SENS RETAIL SARL TRADEMARK, LOGO OR OTHER DATA (INCLUDING IMAGES, TEXTS, PAGE LAYOUT OR FORM) WITHOUT ITS PRIOR EXPRESS WRITTEN CONSENT. YOU ARE NOT PERMITTED TO USE META TAGS OR ANY OTHER "HIDDEN TEXT" USING THE PANIER DES SENS RETAIL SARL NAME OR ITS TRADEMARKS WITHOUT THE PRIOR EXPRESS WRITTEN CONSENT OF PANIER DES SENS RETAIL SARL.
ANY USE OF ALL OR PART OF THE SITE WHICH HAS NOT BEEN PRIORLY AUTHORIZED BY PANIER DES SENS RETAIL SARL OR LUXE BRANDS INTERNATIONAL FOR ANY REASON WHATSOEVER MAY LEAD TO APPROPRIATE ACTION BEING TAKEN, IN PARTICULAR INFRINGEMENT PROCEEDINGS.
THE INSERTION OF HYPERTEXT LINKS TO ANY PART OF THE SITE IS PROHIBITED WITHOUT THE PRIOR WRITTEN PERMISSION OF LUXE BRANDS INTERNATIONAL.
LIABILITY
LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR THE NON-FULFILMENT OF AN ORDER FOLLOWING A CASE OF FORCE MAJEURE, A STOCKOUT OR THE TEMPORARY OR PERMANENT UNAVAILABILITY OF A PRODUCT.LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR ANY DAMAGE WHICH MAY RESULT FROM PURCHASING THE PRODUCT.
LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR ANY LOSS OF DOCUMENTS, DATA OR FILES RELATED TO THE USE OF ITS SITE.
IN THE EVENT OF PROFESSIONAL PURCHASES, LUXE BRANDS INTERNATIONAL WILL NOT INCUR ANY LIABILITY FOR ANY INDIRECT DAMAGES SUCH AS OPERATING LOSS, PROFIT LOSS, LOSS OF OPPORTUNITY, DAMAGE OR COSTS.
THE PUBLISHING DIRECTOR MAY INCLUDE LINKS TO OTHER WEBSITES OR OTHER INTERNET SOURCES. NOTWITHSTANDING, AS THE PUBLISHING DIRECTOR IS NOT THE EDITOR OF THESE SITES, THEY CANNOT CHECK THE CONTENT. CONSEQUENTLY, THE PUBLISHING DIRECTOR CAN IN NO WAY BE HELD LIABLE FOR THE CONTENT OF THE SITES THUS ACCESSIBLE, OR FOR ANY COLLECTION AND TRANSMISSION OF PERSONAL DATA, USE OF COOKIES OR ANY OTHER PROCESS FOR SIMILAR PURPOSES, PERFORMED BY THESE SITES.
LUXE BRANDS INTERNATIONAL CANNOT BE HELD LIABLE FOR ANY DIRECT OR INDIRECT DAMAGE RESULTING OR CONSEQUENTIAL TO THE DISSEMINATION OF A VIRUS BY A THIRD PARTY VIA THE HTTPS://HK.PANIERDESSENS.COM WEBSITE AND LIKELY TO INFECT THE COMPUTER SYSTEM OR THE COMPUTER CONFIGURATION OF A COMPUTER FOLLOWING CONNECTION TO THIS SITE, USE OF THIS SITE, BROWSING ON THIS SITE, DOWNLOADING ALL OR PART OF THE CONTENT FROM THE SITE.
APPLICABLE LAW AND SETTLEMENT OF DISPUTES
THE LANGUAGE OF THIS CONTRACT IS ENGLISH.ANY DISPUTE RELATING TO THE INTERPRETATION AND PERFORMANCE OF THESE GENERAL TERMS AND CONDITIONS OF SALE IS SUBJECT TO THE LAWS OF HONG KONG S.A.R.
IN THE ABSENCE OF AMICABLE SETTLEMENT, THE DISPUTE WILL BE BROUGHT BEFORE THE COMPETENT COURTS AND, IF THE LAW PERMITS, BEFORE THE COURTS OF THE JURISDICTION OF HONG KONG S.A.R.